Refund and Cancellation Policy

This policy explains how to cancel your REIblast subscription and when refunds are available. It forms part of our Terms of Service.

We have written this to be specific rather than vague, so you know exactly what to expect before you subscribe.

How to cancel

You can cancel your subscription at any time in one of two ways:

1. In your account portal. Log in, go to Billing, and select Cancel Subscription. Cancellation is immediate and self-service. You do not need to contact us or wait for approval.
2. By email. Send a cancellation request from your account email address to support@reiblast.app. We will process it within one business day and confirm by email.

You do not need to give a reason, and we will not require a phone call to cancel.

What happens when you cancel

Cancellation takes effect at the end of your current billing period. You keep full access to the platform through the end of the period you have already paid for.

Your subscription will not renew and your payment method will not be charged again.

We do not prorate partial months. If you cancel on day 5 of a 30 day billing period, you retain access for the remaining 25 days and are not refunded for them.

Three day refund window for new subscribers

If you cancel within three (3) calendar days of your initial subscription purchase, you may request a full refund of that first subscription payment.

To request it, email support@reiblast.app from your account email within the three day window and state that you are requesting a refund under the three day policy. We will process approved refunds within five business days to the original payment method.

This applies only to your first subscription payment on a new account. It does not apply to renewals, to accounts that have been cancelled and resubscribed, or to any of the charges listed as non-refundable below.

What is not refundable

The following charges are final and non-refundable in all circumstances:

Usage credits, whether used or unused. Credits purchase messaging, calling, and email capacity that we buy from carriers and telecom providers on your behalf at the time of purchase. That cost is incurred immediately and is not recoverable by us. Unused credit balances are not refunded on cancellation and do not convert to cash. We recommend purchasing credits in amounts matched to your near-term sending plans.

Subscription payments after the three day window. Including renewals and partial periods.

A2P registration and carrier compliance fees. These are paid to carriers and registration authorities at the time of submission and cannot be recovered, including where a registration is rejected by the carrier.

Phone number fees. Numbers are provisioned and billed by our telecom providers for the full period.

One-time setup and done-for-you service fees. Once the work has been performed.

Accounts suspended or terminated for policy violations

If we suspend or terminate your account for violating our Terms of Service or Acceptable Use Policy, no refund is issued for any portion of your subscription, credits, or fees.

Failed payments

If a payment fails, we attempt the charge up to three times. After the third failed attempt, we stop attempting your payment method entirely, disable usage billing, and suspend platform access. We notify you by email before suspension.

Suspension is not cancellation. To fully cancel and stop future billing, cancel through your portal or by email.

Chargebacks

If you believe a charge is incorrect, contact us first at support@reiblast.app. We respond to billing questions within one business day and will correct genuine errors without argument.

Filing a chargeback without contacting us may result in immediate account termination and forfeiture of any remaining credit balance while the dispute is resolved.

Questions