Acceptable Use Policy

This Acceptable Use Policy governs your use of the REIblast platform and is incorporated into our Terms of Service. It applies in full to all messaging, calling, and email sent through the platform.

Read this section carefully. It defines legal obligations that rest with you.

1. You are the sender

REIblast provides software. You decide who to contact, what to send, and when to send it.

You are the sender of every message, call, and email transmitted through your account. You are solely responsible for compliance with all laws and regulations governing that communication, including but not limited to:

• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations
• Federal and state Do Not Call registry requirements
• State telemarketing, messaging, and mini-TCPA statutes, including those in Florida, Oklahoma, Washington, and Maryland
• The CAN-SPAM Act for email
• CTIA messaging principles and best practices
• Carrier requirements for application-to-person (A2P) messaging, including 10DLC brand and campaign registration
• All applicable state and federal laws governing real estate solicitation and advertising in the jurisdictions where you operate

2. Consent

You must have a lawful basis to contact every recipient on every list you upload.

You represent and warrant, each time you send, that:

• You have obtained the consent required by law for the type of message you are sending to that recipient
• You maintain records of that consent sufficient to demonstrate it if challenged
• The recipient has not revoked consent or requested that you stop contacting them
• You have scrubbed your list against the National Do Not Call Registry and applicable state registries where required
• You have scrubbed against carrier and litigator exclusion lists where appropriate to your use case

Purchasing, renting, scraping, or otherwise acquiring a list does not by itself establish consent. The legal standard is consent from the individual, not possession of their number.

3. Opt-out

Every messaging campaign you run must honor opt-out requests.

• Include clear opt-out instructions in your messages where required
• Honor STOP, UNSUBSCRIBE, END, QUIT, CANCEL, and equivalent replies immediately and permanently
• Do not attempt to contact a recipient who has opted out through a different number, channel, or account
• Do not require a recipient to take additional steps, provide information, or contact you by another method in order to opt out

The platform processes standard opt-out keywords automatically. You may not disable, circumvent, or work around this functionality.

4. Identification

Identify yourself and your business in your messages. Do not send messages that misrepresent who you are, who you represent, or the purpose of your contact.

5. Prohibited conduct

You may not use the platform to:

Messaging and calling violations

• Send messages to recipients from whom you do not have the required consent
• Send to numbers on Do Not Call registries where prohibited
• Send outside permitted calling and messaging hours under applicable law
• Rotate phone numbers across campaigns to evade carrier filtering, spam detection, or opt-out enforcement, a practice known as snowshoeing
• Register a brand or campaign using false, incomplete, or misleading business information
• Use the platform to send messages on behalf of an unregistered third party or to resell messaging capacity
• Send messages with misleading sender identification or spoofed originating numbers
• Continue sending after receiving an opt-out request

Content violations

• Send content that is fraudulent, deceptive, or misleading
• Send content that is harassing, threatening, abusive, defamatory, or obscene
• Send content relating to categories prohibited by carriers, including cannabis, illegal substances, firearms, gambling, high-risk financial offers, payday lending, debt relief and credit repair offers that violate applicable rules, and sexually explicit material
• Make claims about property values, offers, financing, or your authority that are false or that you cannot substantiate
• Impersonate any person, business, government agency, or lender

Platform violations

• Share, resell, sublicense, or provide account access to third parties
• Reverse engineer, copy, or create derivative works from the platform, its templates, or its automations
• Attempt to gain unauthorized access to any part of the platform or another subscriber's account
• Interfere with platform operation, or use automated means to extract data beyond documented functionality
• Use the platform for any unlawful purpose

Data violations

• Upload personal data you do not have a lawful right to possess and use
• Upload data obtained in violation of another party's terms of service, or through unauthorized access
• Use the platform to process sensitive personal information, including financial account numbers, Social Security numbers, or health information

6. Registration accuracy

A2P brand and campaign registration requires accurate business information submitted to carriers and registration authorities. You must provide truthful and complete information, including your legal business name, tax identification number, business address, and an accurate description of your messaging use case.

Submitting false registration information is a violation of carrier rules and may result in fines assessed against the registering party, campaign termination, and permanent carrier-level blocking.

If your business information changes, you must notify us so registrations can be updated.

7. Volume and throughput

Messaging throughput is limited by carrier-assigned campaign limits and by platform per-number sending limits. You may not attempt to exceed these limits by any means, including provisioning additional numbers for the purpose of circumventing carrier throughput allocations.

We may impose sending limits on your account where necessary to protect platform stability, carrier relationships, or other subscribers.

8. Enforcement

We monitor for policy violations and respond to carrier complaints, regulatory inquiries, and recipient reports.

Depending on severity, we may:

• Issue a warning and require corrective action
• Suspend sending capability on your account
• Suspend or terminate your account without refund
• Report the violation to carriers, registration authorities, or law enforcement where required

Violations that create immediate legal, regulatory, or carrier risk may result in termination without prior warning.

Accounts terminated for policy violations are not eligible for refunds of any kind, including unused credits.

9. Your liability

You agree to indemnify and hold harmless REIblast from any claims, damages, penalties, fines, judgments, settlements, losses, and expenses, including reasonable attorneys' fees, arising out of your use of the platform, the content you transmit, the recipients you contact, or your violation of this policy or applicable law.

TCPA claims carry statutory damages of $500 to $1,500 per message. These claims are brought against the sender. If a claim arising from your messaging is brought against us, you are responsible for it.

This section survives termination of your account.

10. This is not legal advice

This policy describes your obligations under our agreement. It is not a summary of the law and it is not legal advice. Messaging law is complex, varies by state, and changes. You should consult a qualified attorney about your specific messaging practices before running campaigns.

11. Reporting

To report a violation, or if you have received a message you believe was sent in violation of this policy, contact: